contact centre agent issue

[rambling_rebel]

Hi
I have a bcm50 with contact centre and it seems to work fine, except, for the fact the agents login to the queue successfully, can receive a call, but it seems to arbitrarily log the agents out after what seems like a timed interval of no calls coming into the queue
any idea where to begin looking?
I did a basic config to begin with, using the manual
thanks
RR

[Soanakid]

This was what I believed then, as it long enough.

[Fenretooth]

Like this website that has all the information and knowledge for everyone who comes to find information.