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Author Topic: Factory Reset 1140e  (Read 3730 times)

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Offline ProBook

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Factory Reset 1140e
« on: November 15, 2013, 12:16:59 AM »

Having some issues Factory Resetting certain 1140e phones. Using the **RENEWMAC## command.

Have managed to reset one fine and updated to our firmware no problems doing this however 2 others won't work.

One of them running firmware 0625C60 will actually restart the phone using the renew command but will then fail to update anything.

The other running firmware 06A5C39d14 just doesn't respond to it at all.

These are refurbished phone hence the different firmwares.

Any help is appreciated and if more info is required let me know.


Offline Michael McNamara

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Re: Factory Reset 1140e
« Reply #1 on: November 19, 2013, 09:49:52 AM »
Hi ProBook and welcome to the forums!

Well there is no software release "06A5C39d14", there is a 065xxxx but that's for an 1165e not an 1140e.

I'm guessing you've tried to just reconfigure the IP phones (double press Services key) and work with them from there.

Good Luck!
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