• November 26, 2020, 04:04:51 PM
Welcome, Guest. Please login or register. Registration is free.
Did you miss your activation email?

Author Topic: Avaya 9641g and 9608 IP phone registeration problem  (Read 11512 times)

0 Members and 1 Guest are viewing this topic.

Offline Jay

  • Rookie
  • **
  • Posts: 4
Avaya 9641g and 9608 IP phone registeration problem
« on: July 25, 2013, 10:32:05 AM »
Hi

This is my first time configuring Avaya VoIP system and I'm using the 6.2 VM environment. After I entered the extension number and password, the phone could not register itself to the call sever(CM) or SM. I tried to sign the IP addresses on the phone statically however; the phone was stuck on the “registering” screen. There is no routing problem since I can ping from the server to the phone and vice versa. All the virtual machines are working. Licenses and authentication files are installed.

The phone can talk to the DHCP server, under the DHCP leases I can see the phone’s IP address and the MAC address. At this point I have no idea where I did wrong, will it be something wrong when I added the station? For the Station Extension, except the type of the phone everything else I used the default setting

Any help would be greatly appreciated


Offline TankII

  • Hero Member
  • *****
  • Posts: 556
Re: Avaya 9641g and 9608 IP phone registeration problem
« Reply #1 on: July 25, 2013, 10:34:28 AM »
You are running a separate VOIP VLAN, correct?  Using option 242?

TankII

Offline Jay

  • Rookie
  • **
  • Posts: 4
Re: Avaya 9641g and 9608 IP phone registeration problem
« Reply #2 on: July 25, 2013, 10:48:10 AM »
You are running a separate VOIP VLAN, correct?  Using option 242?

TankII

yes I am running a separate VLAN using the option 242
the configuration for the 242:
option option-176 "MCIPADD=XX.XX.XX.XX,HTTPSRVR=XX.XX.XX.XX,;
option option-242 "MCIPADD=XX.XX.XX.XX,HTTPSRVR=XX.XX.XX.XX,";
option option-250 "MCIPADD=XX.XX.XX.XX,HTTPSRVR=XX.XX.XX.XX,"

please.. any help would be greatly appreciated!
« Last Edit: July 25, 2013, 10:51:11 AM by Jay »

Offline TankII

  • Hero Member
  • *****
  • Posts: 556
Re: Avaya 9641g and 9608 IP phone registeration problem
« Reply #3 on: July 25, 2013, 10:52:15 AM »
Our config:

Voice VLAN:
mcipadd=10.87.43.48,httpsrvr=10.85.35.73,mcport=1719,httpdir=/avaya,vlantest=999
Data VLAN:
L2Q=1,L2QVLAN=XXX (example:  590)

Offline Jay

  • Rookie
  • **
  • Posts: 4
Re: Avaya 9641g and 9608 IP phone registeration problem
« Reply #4 on: July 25, 2013, 11:19:56 AM »
Our config:

Voice VLAN:
mcipadd=10.87.43.48,httpsrvr=10.85.35.73,mcport=1719,httpdir=/avaya,vlantest=999
Data VLAN:
L2Q=1,L2QVLAN=XXX (example:  590)

after I change my 242 to MCIPADD=XX.XX.XX.XX,MCPORT=1719,HTTPSRVR=xx.xx.xx.xx,httpdir=/avaya,vlantest=60,L2Q=1,L2QVLAN=51
the ip phone 9641g cant get the address from the DHCP. it keeps looking for dhcp
plz help..

Offline TankII

  • Hero Member
  • *****
  • Posts: 556
Re: Avaya 9641g and 9608 IP phone registeration problem
« Reply #5 on: July 25, 2013, 11:43:23 AM »
You have a LAN segment which needs one set of DHCP options, forcing the phone to use 802.1Q tagging and it will be using a certain vlan # for VOIP traffic.

The other VLAN will have the MCI stuff.
That's why each is labeled separately in what I posted.
Your Data VLAN DHCP option 242 should look like:
L2Q=1,L2QVLAN=51

And your Vocie VLAN should look like:
MCIPADD=XX.XX.XX.XX,MCPORT=1719,vlantest=60

Add in HTTPSRVR=xx.xx.xx.xx,httpdir=/avaya only if you have an HTTP server to point to for your code.

TankII