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Author Topic: Avaya 1210 SIP FW reboots when going into any menu  (Read 6288 times)

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Offline drdrew7906

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Avaya 1210 SIP FW reboots when going into any menu
« on: July 21, 2013, 02:07:05 PM »
I followed your advice an managed to successfully get my customer's Avaya 1210 working with Asterisk but using SIP FW 3.2. However when I double tap the Services key I get a menu with two options but the phone then freezes and reboots. I have tried FW version 4.0 as well - same thing. The phone works fine otherwise though. I need to get into the menu to be able to change the IP to static.

I suspect it could be because my users.dat file or 1210SIP.cfg file is incomplete. Any suggestions? If you don't have a suggestion on how to fix this problem permanently what would the procedure be to set the IP to static using the .cfg or .dat file?


Offline Michael McNamara

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Re: Avaya 1210 SIP FW reboots when going into any menu
« Reply #1 on: July 21, 2013, 10:08:03 PM »
Hi drdrew7906 and welcome to the forums!

You'll need to create a .cfg file with the MAC address of the IP phone to have it load settings which are specific to that IP handset. Perhaps you could just utilize manual DHCP or a permanent DHCP reservation.

I would strongly advise against manually configuring the IP phone, you'll kick yourself years later when you need to physically visit all those IP handsets to reconfigure them.

Good Luck!
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Offline oceanmasterz

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Re: Avaya 1210 SIP FW reboots when going into any menu
« Reply #2 on: July 23, 2013, 11:02:52 AM »
I have a similar situation but I have been able to upgrade to version SIP12x004.03.09.00 on the Avaya 1210 phones with success. My client requires me to connect their phones with statics IP for whatever reason.

I boot up holding the up arrow and the 2 key. After the BootC is displayed I punch the 4 keys below the screen from left to right. (once). Then I enter static ip details, gw, subnet and provisioning server. It reboots and uploads the config files and bin firmware update from my pc (this is on the provisioning IP).

The firmware then updates.

Now my problem is that once it reboots after the firmware update I login with the SIP username and password and the phone registers, however any menu that I try to enter (preferences etc) reboots the phone.

It would seem their is a mistake in my config files somewhere but I don't know what.

My config is below:

12xxBoot.cfg:
[FW]
DOWNLOAD_MODE AUTO
VERSION SIP12x004.03.09.00
FILENAME SIP12x004.03.09.00.bin
PROTOCOL TFTP
SERVER_IP 10.240.0.123
SECURITY_MODE 0

1210SIP.cfg:
[FW]
DOWNLOAD_MODE AUTO
VERSION SIP12x004.03.09.00
FILENAME SIP12x004.03.09.00.bin
PROTOCOL TFTP

[DEVICE_CONFIG]
DOWNLOAD_MODE AUTO
VERSION 000200
FILENAME users.dat

[DIALING_PLAN]

users.dat:
DNS_DOMAIN 10.240.0.250
SIP_DOMAIN1 10.240.0.250
SERVER_IP1_1 10.240.0.250
SERVER_PORT1_1 5060
SERVER_RETRIES1 255
DEF_USER1 Rodney Test
VMAIL 5000
VMAIL_DELAY 300
DEF_LANG English
DEF_AUDIO_QUALITY High
ADMIN_PASSWORD 26567*738

SSH YES
SSHID admin
SSHPWD admin

MAX_LOGINS 1
USB_HEADSET LOCK
EXP_MODULE_ENABLE NO
ENABLE_SERVICE_PACKAGE NO
IM_MODE DISABLED
AVAYA_AUTOMATIC_QoS NO
VQMON_PUBLISH NO
SIP_TLS_PORT 0
ENABLE_BT NO


Can anyone assist with sending me a config file template or what I am doing wrong?

Offline oceanmasterz

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Re: Avaya 1210 SIP FW reboots when going into any menu
« Reply #3 on: July 27, 2013, 02:17:50 PM »
nobody able to help?

Offline Michael McNamara

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Re: Avaya 1210 SIP FW reboots when going into any menu
« Reply #4 on: July 31, 2013, 09:32:56 AM »
I'm not sure why you would think there's something wrong with your configuration/provisioning files.

So if you don't hit any of the menu or service keys the IP phone works perfectly fine?
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Offline oceanmasterz

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Re: Avaya 1210 SIP FW reboots when going into any menu
« Reply #5 on: August 01, 2013, 03:59:48 AM »
Hi Michael,

Yes if I don't use the phone buttons to go into any menu then it works fine. If I try to change any preferences on the phone it immediately reboots.

If not the config files what else could cause this on 20 phones?

As a side note.. the latest firmware doesn't allow inbound calls without rebooting the phone. Had to downgrade the phones to v.3
« Last Edit: August 16, 2013, 10:28:02 AM by oceanmasterz »

Offline supak22

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Re: Avaya 1210 SIP FW reboots when going into any menu
« Reply #6 on: January 28, 2014, 06:13:50 PM »
Hi, have you ever solved it? I found the same problem. I tried more firmware versions and the behaviour is the same. The phone is working (I can call out/in), but I cant set any features manualy in phone. Thanks.