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Author Topic: 1120E Athentication failure to /var/opt/nortel/tps/fw/x  (Read 3443 times)

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Offline paqgae20

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1120E Athentication failure to /var/opt/nortel/tps/fw/x
« on: February 06, 2017, 01:47:18 PM »

When  trying to install a new batch of 1120E IP phones we are getting the folowing error when it tries to upgrade it's firmware via the CS1000 I assume:
"firmware upgrade
FW authentication faillure"
We installed many 1120e in the past without any isues, the only difference whit the new 1120E's is they have the Avaya brand name stamped on them instead of the Nortel brand.
Our CS1000 release is 6.0
Our DHCP option 128 is: Nortel-i2004-A,,1,10.
Any help would be appreciated.
Thanks in advance

« Last Edit: February 06, 2017, 01:57:38 PM by paqgae20 »

Offline Michael McNamara

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Re: 1120E Athentication failure to /var/opt/nortel/tps/fw/x
« Reply #1 on: February 10, 2017, 03:57:14 PM »
What firmware are the phones running?

What firmware do you have loaded on the Signaling Server?

Are you sure they aren't trying to downgrade?

Good Luck!
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Offline paqgae20

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Re: 1120E Athentication failure to /var/opt/nortel/tps/fw/x
« Reply #2 on: February 13, 2017, 02:14:47 PM »
Thanks for the reply
I made a mistake in mentionning that we installed 1120E's in the past without any problems, these phones were actually 1230's so it's our first attempt at installing 1120E's
The 1120E's that we took out of their  box have 0624C7M firmware installed, I have to check what versions are  installed for the 1120E's if any on our signaling server, I'll keep you posted.
Thanks again!

Offline paqgae20

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Re: 1120E Athentication failure to /var/opt/nortel/tps/fw/x
« Reply #3 on: March 14, 2017, 08:45:39 AM »
Problem solved!

Software has been upgraded on signaling server, 1120's now load properly.

Thanks for the hints!