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Author Topic: Upgrade 8800 RS board failures  (Read 2129 times)

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Offline telecom116

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Upgrade 8800 RS board failures
« on: May 19, 2014, 05:12:04 PM »
This past week I attempted an upgrade of a ERS 8600 from 5.1.3.1 to 7.1.5.4 to 7.2.11.0.  In the process two RS boards, an 8634XGRS and a 8648GTRS failed on upgrade.  Thanks to a couple of spare ERS switches, and the 8648GTR that played nice, I lived to tell the tale another day.    ???

The RS blades were in slots 1 and 3.  After upgrading the software on the secondary processor which was in slot 6, I rebooted the master and the system hung on boot.

 CPU5 [05/14/14 22:04:40] SW INFO RS-Module inserted: Slot=1 Type=8634XGRS, waiting to bootup...
 CPU5 [05/14/14 22:04:40] SW INFO RS-Module inserted: Slot=3 Type=8648GTRS, waiting to bootup...
 CPU5 [05/14/14 22:05:13] SW INFO dpmTrackWaitFailure: reset slot 1 - No SM Handshake from COP for 33 seconds
 CPU5 [05/14/14 22:05:13] SW INFO RS-Module: Slot=1 Type=8634XGRS, powering off for 12 secs...
 CPU5 [05/14/14 22:05:13] SW INFO dpmTrackWaitFailure: reset slot 3 - No SM Handshake from COP for 33 seconds
 CPU5 [05/14/14 22:05:13] SW INFO RS-Module: Slot=3 Type=8648GTRS, powering off for 12 secs...
 CPU5 [05/14/14 22:05:25] SW INFO RS-Module: Slot=1 Type=8634XGRS, powering on...
 CPU5 [05/14/14 22:05:25] SW INFO RS-Module: Slot=3 Type=8648GTRS, powering on...

Of course, by the time I called Avaya support, their first thing was roll back to previous code, which I did; still couldn't get the RS blades up.

So ordered replacement RS blades and went to Plan B.

Ended up eventually performing the 5.1.3.1 > 7.1.5.4 > 7.2.11.0 upgrade as originally planned, with no problems with only the R-blade in the system, then individually put the 8648GTRS and 8634XGRS in the system.

Anyone else have this much problems with the RS-blades?  I've performed other upgrades on the 8600s before with no problems.  But now have that clinched feeling because I have another 8600 to do that has three RS blades and one R blade.   :-\


Offline Telair

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Re: Upgrade 8800 RS board failures
« Reply #1 on: May 20, 2014, 10:06:44 AM »
Wow, that would suck.  I have never seen a board failure during a code upgrade, but then again I have never tried upgrading to v7 code from v5.

Offline telecom116

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Re: Upgrade 8800 RS board failures
« Reply #2 on: May 21, 2014, 10:39:29 AM »
Also, with either of the RS boards in, the CPU would boot but you couldn't log in or get any response to the serial CLI, and the R board would not come online.