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Author Topic: Source of Software for 4000 series.  (Read 2366 times)

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Offline joellinn

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Source of Software for 4000 series.
« on: July 17, 2015, 05:50:48 PM »
Hi guys,
I'm using a 4850GTS-PWR+ at home (got it second hand but still sealed).
I have been running in some issues with poe+ hardware, where the device thinks the switch supports the AF standard only.
It's still running 5.6.0 so I thought it might make sense to update the Firmware/Software.
Problem is I am unable to get the image because it turned out that Avaya is very restrictive with delivering bug fixes to products they already sold. :-[
Even phoned a couple of their numbers, it seems having me discuss with them for minutes makes more sense to them then just supply fixes right away  ???

Do you guys have an idea how I might get my Switch up to date again?
Thanks


Offline Roberx

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Re: Source of Software for 4000 series.
« Reply #1 on: July 20, 2015, 12:12:23 AM »
the only place i know to the firmware and software is the Avaya support site.

Offline Telair

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Re: Source of Software for 4000 series.
« Reply #2 on: July 20, 2015, 10:00:28 AM »
What software version did it come loaded with?  Maybe see if the person who sold it to you can send you a copy of the latest?

Offline joellinn

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Re: Source of Software for 4000 series.
« Reply #3 on: July 21, 2015, 05:03:37 AM »
This is what it's currently running:
HW:04       FW:5.6.0.15  SW:v5.6.0.008

I contacted the guy but he didn't reply to me (yet?).   :(

Offline Paul L

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Re: Source of Software for 4000 series.
« Reply #4 on: July 21, 2015, 10:09:15 AM »
Hi Joe.

That is a honking switch for home use.  :) 

Anyways.  Its not that Avaya doesn't want to help you or that Avaya is restrictive.  But you need to have an Avaya support contract to have access to code releases. 

I would reach out to your local Avaya authorized partner and purchase a cheap support package.  The support skew number is "GE6300" which is for software only and its very reasonable. 

http://www.avaya.com/usa/partner-locator/



ACSS- Avaya Enterprise Routing Switch  #8