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Author Topic: Save Config (CLI) on Ers 8010 doesn't work....  (Read 5459 times)

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Offline Michea

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Save Config (CLI) on Ers 8010 doesn't work....
« on: November 26, 2013, 04:02:18 AM »
Hi,

We had a crash of one of our 8010 passport (7.1.3), now we can not make a save config. It loop, there is nothing in the log.

We assume that the crash was caused by a problem 8630GBR card.

Someone would have an idea

thank you

guillaume


Offline Paul L

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #1 on: November 26, 2013, 08:54:13 AM »
I have seen this problem before.

do a "SHOW SYS PERF". If your CPU is above 95% you won't be able to save.
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Offline Michea

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #2 on: November 26, 2013, 09:46:28 AM »
thank you for your reply,

My cpu is around 7%

show sys perf result:


              CpuUtil: 7%
     SwitchFabricUtil: 0%
OtherSwitchFabricUtil: 0%
           BufferUtil: 1%
            DramSize: 512 M
            DramUsed: 56 %
            DramFree: 228411 K

the faulty card is disabled it can be derived that.

guillaume
« Last Edit: November 26, 2013, 09:48:28 AM by Michea »

Offline Dominik

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #3 on: November 26, 2013, 10:35:14 AM »
Do you have tried to save the config to /pcmcia instead of /flash ?

If  your flash has a problem you can run the config fom the pcmcia card as a workaround.
« Last Edit: November 27, 2013, 03:32:27 PM by Dominik »
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Offline andy666

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #4 on: November 26, 2013, 12:22:51 PM »
Check to see if there are too many active telnet sessions open. If there are you can delete unused ones

show cli who
clear telnet <session id>

If you have a vaild avaya support contract you can get them to generate you "priv" and "shell" passwords. Then from the shell you can run the configUnlock command to clear the config lock.

Or just reboot the switch which should clear the issue

Offline Michea

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #5 on: November 27, 2013, 03:07:47 AM »
hi,

The command "show cli who" return only my session .

I have an open ticket with my integrator, but it is not very fast for diag

The save command config /pcmcia doesn't working. The file on the PCMCIA card is different from the running config file.If the chassis reboot, I lose any changes made. The only thing I can do now is to display the config file via the verbose of putty.log. (log session outuput) and paste the log in the config.cfg ...

guillaume

Offline TankII

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #6 on: November 27, 2013, 11:34:47 AM »
Try copying your flash files to pcmcia, format your flash, copy the files back, then see if you can save.  Might have a corrupt flash file system. 
You could also have a runaway log file that has soaked up all available space.  Delete any older log files or config files and try again.

If you have a secondary CPU, check the date-stamp on that config.cfg file to see if it is current.  If so, rlogin into that blade and then copy\flash\config.cfg 127.0.0.5:\flash\config.cfg


TankII

Offline Michea

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #7 on: November 28, 2013, 03:58:46 AM »
thx for your reply,
We have only 1 cpu card on this chassis.
We have enough space on flash and pcmcia card.

Available space on flash:
total: 64155648 used: 53254144 free: 10901504 bytes

Available space on pcmcia:
total: 260026368 used: 132247552 free: 127778816 bytes

we copy the files on the pcmcia and we format the flash. I will inform you of the result;

thank you

Offline Michea

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #8 on: December 03, 2013, 07:43:59 AM »
Hi,

Latest news, We removed the pcmcia card to copy files because many files were unreadable. But then the pcmcia card was not read by CPU. "SW WARNING Could not read [/pcmcia] filesystem". 10 minutes later, The 8010 passport reboot, we do not know why (eclectic or pb pcmcia). We repair PCMCIA card with windows recovery filesystem and we put this card in the passport. Now save the config to /pcmcia and /flash work perfecty.

- Passport rebooted,
- Pcmcia card repaired,
- 8630GBR card always disabled,
- save config to /pcmcia /flash work,
- PCMCIA CARD was non present when the passeport rebooted.. So we dont have log for this crash..

We do not know why it rebooted several times.(pb with CPU 8692SF Supermezz ?).We wait the diag from our integrator.

guillaume

Offline Michea

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #9 on: December 11, 2013, 07:24:13 AM »
Hi,

We believe that the problem was caused by the dust in the passport. The passport is in a construction zone.

So We removed all the cards and we all cleaned.

guillaume

Offline TankII

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Re: Save Config (CLI) on Ers 8010 doesn't work....
« Reply #10 on: December 11, 2013, 09:03:59 AM »
Well, at least it's still running.  We were lab testing SPB with some 6-slot chassis when a contractor came in to install vertical wire managers.  The filings from the drill were sucked into the two boxes by the high-speed fan tray...
Bye bye brand-new boxes!

TankII