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Author Topic: Nortel 5520-24T-PWR problems  (Read 2480 times)

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Offline project_x

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Nortel 5520-24T-PWR problems
« on: February 27, 2016, 08:14:30 PM »
Hi all,
I picked up a 5520 to upgrade an aging 460-24-PWR in my home network.

upon booting, it seems to have some post errors and hangs in the diagnostic image.

I have updated to 6.35, factory reset, and many other things.

it seems to fail TEST 102 and has i2c errors....
If I manually load the agent, it seems to function.
any thoughts on what to try to resolve this?


Offline project_x

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Re: Nortel 5520-24T-PWR problems
« Reply #1 on: February 27, 2016, 08:17:31 PM »
here is the terminal output

I couldn't embed it, as it thought there was a link in it..

Offline Telair

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Re: Nortel 5520-24T-PWR problems
« Reply #2 on: March 01, 2016, 12:33:48 PM »
That would be a hardware level error.  The switch is bad and would have to be RMA'ed with Avaya to get fixed.  Sorry, I don't think there is anything we can do to help you with that problem.

 :(

Offline project_x

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Re: Nortel 5520-24T-PWR problems
« Reply #3 on: March 01, 2016, 02:58:44 PM »
I contacted Avaya, and within less than 24hrs, I had a replacement....Great customer service!

Offline Telair

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Re: Nortel 5520-24T-PWR problems
« Reply #4 on: March 01, 2016, 03:02:53 PM »
It's nice when customer service actually works.  And there is new software for your switch today.  v6.3.6 is out now.