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Author Topic: ERS 4526GTX-PWR Failure Reason: Incompatible runtime image file !!  (Read 3742 times)

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Offline rosamor

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Hi!

ERS 4526GTX-PWR update to image 4000_572013s.img and after reboot error "Failure Reason: Incompatible runtime image file !!"

What can be done?


Offline Telair

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Re: ERS 4526GTX-PWR Failure Reason: Incompatible runtime image file !!
« Reply #1 on: June 08, 2015, 02:50:18 PM »
Did you flash the correct diagnostic image file?  The "combodiag" diagnostic file should work in anything ERS 4000.  Can you get in to the pre-boot diagnostic menu?  If you can, I believe you can reflash your software from there.  Also, could be a bad flash memory chip if it's an older switch.  In that case you need an RMA.

1) 4500_53003_diag.bin - Diagnostic image for ERS 4500 models (except 4500-PWR+).
2) 4000_57001_diag.bin - Diagnostic image for 4500–PWR+ and 4800 models.
3) 4000_57001_combodiag.bin - Combination diagnostics suitable for all ERS 4000 models.

Offline rosamor

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Re: ERS 4526GTX-PWR Failure Reason: Incompatible runtime image file !!
« Reply #2 on: June 09, 2015, 01:22:33 AM »
Before you upgrade, I forgot to look the current firmware version.

Who is looking for firmware 5.1 and 5.3. Someone there are older versions?

Offline Telair

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Re: ERS 4526GTX-PWR Failure Reason: Incompatible runtime image file !!
« Reply #3 on: June 09, 2015, 03:39:00 PM »
Here is an older post that deals with what you are seeing.  Hope you can recover from it.

http://blog.michaelfmcnamara.com/2008/01/nortel-ethernet-switch-agent-not-found/

Offline rosamor

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Re: ERS 4526GTX-PWR Failure Reason: Incompatible runtime image file !!
« Reply #4 on: June 10, 2015, 05:42:07 AM »
Thanks to everyone for the tips!

I found the old firmware and turned to run.

There was another question. How to upgrade from FW 5.3.0.3 at a later date? gives an error %Invalid image

Offline rosamor

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Re: ERS 4526GTX-PWR Failure Reason: Incompatible runtime image file !!
« Reply #5 on: June 10, 2015, 09:46:40 AM »
If upgrade Agent to version "4000_570009s.img" and after try upgrade diag "4000_57001_combodiag.bin" then image ok, save, reboot.... But loading  5.3.0.3

Offline Telair

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Re: ERS 4526GTX-PWR Failure Reason: Incompatible runtime image file !!
« Reply #6 on: June 10, 2015, 10:15:30 AM »
Really, just keep using the combodiag diagnostic image.  There's no advantage to using the 5.3.0.3 diagnostic image instead and it will let you stack with other ERS 4000's that can't use 5.3.0.3.