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Author Topic: "Authentication Failed!" but Login is successful  (Read 7076 times)

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Offline abc150781

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"Authentication Failed!" but Login is successful
« on: March 19, 2015, 08:12:26 AM »
Hello @All,

I hope someone of you could help me with my Problem I'll described below:


So the Problem is when I join a ERS48xx Switch I've get a error message "Authentication Failed!" It's strange because when I click on "Return to Login page" I will be redirected to EDM, therefore the login date are correct. I guess and assume that this is a JAVA issue. Has someone of you the same problem and is there any chance to solve it?

Please check the Sys-Info below:

Operation Mode:        Stack, Unit # 1
Size Of Stack:         2
Base Unit:             1
MAC Address:           84-83-XX-XX-XX-XX
PoE Module FW:
Reset Count:           8
Last Reset Type:       Power Cycle
Power Status:          Primary and Redundant Power
Autotopology:          Enabled
Pluggable Port 23:     None
Pluggable Port 24:     None
Pluggable Port 25:     None
Pluggable Port 26:     LR
Base Unit Selection:   Base unit using rear-panel switch
sysDescr:              Ethernet Routing Switch 4826GTS-PWR+
                       HW:10       FW:   SW:v5.8.0.005
                       Mfg Date:20130613    HW Dev:none
Serial #:              13JPxxxxx
Operational Software:  FW:   SW:v5.8.0.005
Installed software:    FW:   SW:v5.8.0.005
Operational license:   Base software
Installed license:     Base software
sysUpTime:             23 days, 22:44:07
sysNtpTime:            2015-03-19 09:33:11 GMT+01:00
sysServices:           6
sysName:               SwitchA
Stack sysAssetId:
Unit sysAssetId:

Thanks in advance for your help.



Offline FKRed

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Re: "Authentication Failed!" but Login is successful
« Reply #1 on: March 20, 2015, 01:06:48 PM »
I know the problem and saw this before some weeks on customer-site.
May it be a problem in that version of the Avaya switch?
You did an update before a month (because of the time of last reboot)?

Maybe you can downgrade and update again, to see what will happen.

Offline Řyvind Nikolaisen

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Re: "Authentication Failed!" but Login is successful
« Reply #2 on: March 23, 2015, 03:29:33 AM »
Haven't seen this particular bug, but it may very well be connected to this:
wi01192695 - After upgrading to 5.8, a number of intermittent RW access failures via Telnet / EDM occurred

Upgrade to - I presume that will solve these login problems.

Best regards,

Řyvind Nikolaisen
Senior Network Architect
NetNordic Communications AS
Avaya ACE Fx #204