Hi,
I'm based in the UK and looking after a fairly small CS1000e installation with about 2000 IP handsets. We are currently on v5.5 but moving to v7.5 in the next few weeks.
Currently when you dial 999 from out system it just pushes the emergency call out from one of three exit points on the network and supplies the number of that circuit as the CLID. As we now have 77 sites spread across a large area this is not a suitable solution.
I have been reading up about ESA and believe this is the way forward... using subnets and ERLS to send a CLID to the emergency services which I will then ensure matches the address it should. (I will send the list of CLIDS/Addresses to the emergency database through our provider)
I have watched the Nortel 911 videos and it seems simple enough to setup but it would appear that this is a not a regular configuration in the UK... if I Google "CS1000e UK 999" it doesn't pickup any other posts that match what I am looking to do... in the US it would appear that 911 ESA configuration is a regular occurence!
So... after that very long introduction my question is...
Is anyone in the UK doing this? Is my plan of using subnet information and ERL's a sound one? If it is... why wouldn't this be done as standard for any UK installation? Why does my support company (one of the top 5 in the UK) not know how to do it?!
Any advice/help/etc would be very gratefully recieved... even if it is to tell me that the solution will never work
Thanks
Rob
