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Author Topic: Callpilot Fax messaging not able to send fax  (Read 571 times)

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Offline shreedhars

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Callpilot Fax messaging not able to send fax
« on: October 19, 2011, 05:45:38 AM »
Hi;

I have a uniq problem i have a installation where BCM400 4.0 is installed and for Unified Messaging the client PCs are using with Lotus Notes 7.0.3, off late only one user is having problem of not able to send faxes, gives error "Fax Not Sent" and gives 2 options "save" "Cancel" tried with uploading new SU DESKTOP Patch and then download new Callpilot Unified Messaging Software from BCM HDD but while configuring when we have to locate the notes.ini file which is local in the pc even after providing the correct notes.ini file the callpilot setup shows file not found but completes the setup and the folders are created into the Lotus notes, user is able to receive faxes but not able to send fax to other numbers nor own mailbox,
to check out in the cptrace tool shows following logs, the BCM IP is 10.136.1.60

12:28:17:682 - CallPilot 05.00.41.154, Copyright 2011 Avaya Inc. All Rights Reserved
12:28:43:213 [2084, nrm,   Common] - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL
12:28:43:228 [2084, nrm,   Common] - CFaxListCtrl::MergeFaxFiles(): Number files = 1
12:28:43:275 [2084, nrm,   Common] - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Avaya\CallPilot\fax\nmquick.exe" "C:\Program Files\Avaya\CallPilot\fax\temp\F0d2d1d9.TIF" "Microsoft Word - Document1"
12:28:43:432 [3832] - Application Mode
12:28:43:447 [3832, nrm,   Common] - Command Line Mode == 0
12:28:43:463 [3832] - CIMAPServer::DoProtocolLogon try to open IMAP connection with main server
12:28:43:479 [3832, nrm,   Common] - mm_log <tcp_open port=143, service=imap, host=[10.136.1.60]> <0>
12:28:43:494 [3832, nrm,   Common] - mm_log <Trying IP address [10.136.1.60:143]> <0>
12:28:43:510 [3832, nrm,   Common] - mm_notify <NEEDSNEWNAME.localdomain CallPilot IMAP4rev1 v41.02.62.22 server ready.> <0>
12:28:43:635 [3832] - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
12:28:44:042 [3832, nrm,   Common] - mm_notify <[UNSEEN 18] 18 is first unseen message in 400> <0>
12:28:44:057 [3832, nrm,   Common] - mm_notify <[ALERT] [100] Your mailbox is full. Delete messages you no longer require.> <1>
12:28:44:073 [3832, nrm,   Common] - mm_exists <53>
12:28:44:089 [3832] - CIMAPServer::DoProtocolLogon opened connection with main server
12:28:44:104 [3832] - CIMAPServer::Logon IMAP connection opened
12:28:44:120 [3832] - CIMAPServer::XNortelIsGRUser sending X_NORTEL_ISGRUSER
12:28:44:136 [3832] - CIMAPServer::XNortelIsGRUser unexpected TAGGED response
12:28:44:151 [3832] - CIMAPServer::XNortelIsGRUser failure <00000004> <BAD> <Command unrecognized: X_NORTEL_ISGRUSER>
12:28:44:167 [3832] - CIMAPServer::XNortelCallBackDN sending X_NORTEL_CALLBACKDN
12:28:44:183 [3832] - CIMAPServer::XNortelCallBackDN unexpected TAGGED response
12:28:44:198 [3832] - CIMAPServer::XNortelCallBackDN failure <00000005> <BAD> <Command unrecognized: X_NORTEL_CALLBACKDN>
12:28:44:214 [3832] - CIMAPServer::XNortelFetchMCESystem sending X_NORTEL_FETCH_MCE_SYSTEM
12:28:44:230 [3832, nrm,   Common] - * MIN_PSSWDLEN <4>
12:28:44:355 [3832, nrm,   Common] - * FQDN <NEEDSNEWNAME.localdomain>
12:28:44:370 [3832, nrm,   Common] - * VERSION <41.02.62.22>
12:28:44:386 [3832, nrm,   Common] - * SEARCHBASE <ou=users,ou=callpilot>
12:28:44:402 [3832, nrm,   Common] - * TRIVIAL_PASSWORD <FALSE>
12:28:44:417 [3832] - CIMAPServer::XNortelFetchMCESystem complete
12:28:44:433 [3832] - CIMAPServer::XNortelUserCOS sending X_NORTEL_USERCOS
12:28:44:449 [3832] - CIMAPServer::XNortelUserCOS not supported by server
12:28:44:464 [3832] - CIMAPServer::XNortelUserCOS failure <00000007> <BAD> <Command unrecognized: X_NORTEL_USERCOS>
12:28:44:480 [3832, nrm,   Common] - nmcred: <400, 10.136.1.60> ref'd 3
12:28:44:495 [3832] - CIMAPServer::XNortelMCEUpgrade sending X_NORTEL_MCE_UPGRADE
12:28:44:511 [3832] - CIMAPServer::XNortelMCEUpgrade not supported by server
12:28:44:527 [3832] - CIMAPServer::XNortelMCEUpgrade failure <00000008> <BAD> <Command unrecognized: X_NORTEL_MCE_UPGRADE>
12:28:44:542 [3832, nrm,   Common] - mm_flags <1>
12:28:44:558 [3832, nrm,   Common] - mm_flags <2>
12:28:44:574 [3832, nrm,   Common] - mm_flags <3>
12:28:44:589 [3832, nrm,   Common] - mm_flags <4>
12:28:44:605 [3832, nrm,   Common] - mm_flags <5>
12:28:44:621 [3832, nrm,   Common] - mm_flags <6>
12:28:44:636 [3832, nrm,   Common] - mm_flags <7>
12:28:44:652 [3832, nrm,   Common] - mm_flags <8>
12:28:44:668 [3832, nrm,   Common] - mm_flags <9>
12:28:44:683 [3832, nrm,   Common] - mm_flags <10>
12:28:44:699 [3832, nrm,   Common] - mm_flags <11>
12:28:44:714 [3832, nrm,   Common] - mm_flags <12>
12:28:44:730 [3832, nrm,   Common] - mm_flags <13>
12:28:44:746 [3832, nrm,   Common] - mm_flags <14>
12:28:44:761 [3832, nrm,   Common] - mm_flags <15>
12:28:44:777 [3832, nrm,   Common] - mm_flags <16>
12:28:44:793 [3832, nrm,   Common] - mm_flags <17>
12:28:44:808 [3832, nrm,   Common] - mm_flags <18>
12:28:44:824 [3832, nrm,   Common] - mm_flags <19>
12:28:44:840 [3832, nrm,   Common] - mm_flags <20>
12:28:44:855 [3832, nrm,   Common] - mm_flags <21>
12:28:44:871 [3832, nrm,   Common] - mm_flags <22>
12:28:44:887 [3832, nrm,   Common] - mm_flags <23>
12:28:44:902 [3832, nrm,   Common] - mm_flags <24>
12:28:44:918 [3832, nrm,   Common] - mm_flags <25>
12:28:44:934 [3832, nrm,   Common] - mm_flags <26>
12:28:44:949 [3832, nrm,   Common] - mm_flags <27>
12:28:44:965 [3832, nrm,   Common] - mm_flags <28>
12:28:44:980 [3832, nrm,   Common] - mm_flags <29>
12:28:44:996 [3832, nrm,   Common] - mm_flags <30>
12:28:45:012 [3832, nrm,   Common] - mm_flags <31>
12:28:45:027 [3832, nrm,   Common] - mm_flags <32>
12:28:45:043 [3832, nrm,   Common] - mm_flags <33>
12:28:45:059 [3832, nrm,   Common] - mm_flags <34>
12:28:45:074 [3832, nrm,   Common] - mm_flags <35>
12:28:45:090 [3832, nrm,   Common] - mm_flags <36>
12:28:45:106 [3832, nrm,   Common] - mm_flags <37>
12:28:45:121 [3832, nrm,   Common] - mm_flags <38>
12:28:45:137 [3832, nrm,   Common] - mm_flags <39>
12:28:45:153 [3832, nrm,   Common] - mm_flags <40>
12:28:45:168 [3832, nrm,   Common] - mm_flags <41>
12:28:45:184 [3832, nrm,   Common] - mm_flags <42>
12:28:45:199 [3832, nrm,   Common] - mm_flags <43>
12:28:45:215 [3832, nrm,   Common] - mm_flags <44>
12:28:45:231 [3832, nrm,   Common] - mm_flags <45>
12:28:45:246 [3832, nrm,   Common] - mm_flags <46>
12:28:45:262 [3832, nrm,   Common] - mm_flags <47>
12:28:45:309 [3832, nrm,   Common] - mm_flags <48>
12:28:45:325 [3832, nrm,   Common] - mm_flags <49>
12:28:45:340 [3832, nrm,   Common] - mm_flags <50>
12:28:45:356 [3832, nrm,   Common] - mm_flags <51>
12:28:45:372 [3832, nrm,   Common] - mm_flags <52>
12:28:45:387 [3832, nrm,   Common] - mm_flags <53>
12:28:45:434 [3832] - CreateFaxAddress()
12:28:45:450 [3832] - 400@NEEDSNEWNAME.localdomain
12:28:45:465 [3832] - SendSMTPMessage()::start
12:28:45:481 [3832] - CSMTPServer::DoLogon opening SMTP connection with main server
12:28:45:497 [3832, nrm,   Common] - mm_log <tcp_open port=25, service=smtp, host=[10.136.1.60]> <0>
12:28:45:512 [3832, nrm,   Common] - mm_log <Trying IP address [10.136.1.60:25]> <0>
12:28:45:528 [3832, nrm,   Common] - mm_log <Can't connect to [10.136.1.60],25: Refused (10061)> <2>
12:28:45:544 [3832] - CSMTPServer::DoLogon SMTP connection failed
12:28:45:559 [3832, nrm,   Common] - nmcred: <400, 10.136.1.60> eCredCancelled
12:28:45:606 [3832, nrm,   Common] - nmcred: <400, 10.136.1.60> ref'd 1
12:28:45:622 [3832] - CQuickFax::SendSMTPMessage:Logon to SMTP server failed
12:28:45:637 [3832, nrm,   Common] - nmcred: <400, 10.136.1.60> released 0
12:28:45:653 [3832, nrm,   Common] - nmcred: <400, 10.136.1.60> reset
12:28:52:098 [3832] - CIMAPServer::Reset IMAP connection closed
12:28:52:114 [3832, nrm,   Common] - mm_notify <NEEDSNEWNAME.localdomain IMAP4rev1 server terminating connection.> <4>
12:28:52:130 [3832, nrm,   Common] - mm_log <Winsock cleanup> <0>
12:28:52:145 [3832, nrm,   Common] - nmcred: <400, 10.136.1.60> released 2
12:28:52:161 [3832] - Exit
12:28:52:177 [3832] - Delete File C:\Program Files\Avaya\CallPilot\fax\temp\F0d2d1d9.TIF

can any one help me, its very urgent.
Waiting.
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Offline Michael McNamara

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    • Michael McNamara
Re: Callpilot Fax messaging not able to send fax
« Reply #1 on: November 04, 2011, 06:24:34 PM »
I only just saw your post... sorry.

That's likely going to be an integration issue but it's working for other users? Have you tried deleting the user and re-building the extension and user? You've tried rebooting the BCM right?

Sorry I can't really help.
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Offline adilk247

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Re: Callpilot Fax messaging not able to send fax
« Reply #2 on: December 15, 2011, 03:57:54 PM »
delete mailbox

confirm the domain name of the bcm and make sure its correct
if applied the software update to the bcm
then download the desktop messaging file from the bcm uninstall the existing and install the downloaded file
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