Nortel 2050 licensing issues

[Mrklboy]

Hello,

I am extremely new to Telephony and even newer to the IT / networking fields that are utilized in the deployment of IP solutions so without further Adue'...

I am having licensing issues with the 2050 v 4.0 softphones; I am contracting for a state institution that is segmented with IT groups on both sides. On the side in which my licensing server resides I can pull a license with no problem and I have full functionality. However trying to traverse across the network through two separate firewalls is causing problems. The firewalls are a Cisco Pix 525 and a Juniper 500 (I'm told). I have submitted the request to have the ports listed in the CS 1000 IP Phone fundamentals guide opened (Notably 27000 - 27009 and 1049). They tell me that this has been done. Yet I can still not pull a license and receive an error stating that the node is unreachable or the Licensing server is unreachable.

Early on in the process the LS was responding on random ports and IT will only open specific ports so I changed the counted.lic file to reflect port 1049 as suggested by them since it was already being utilized. I have sniffed both the successful licensing side as well as the unsuccessful side and my untrained eyes can not see the difference. I can see the traffic traversing the network and talking to the LS. I just do not see anything that resembles a license encryption etc. I have been "working" on this issue for over two weeks consequently any help would be greatly appreciated. I have gone as far as installation guides and google searches will take me.

Help me OB-1 your my only hope...(Que music)

Thank you in advance for you anticipated reply

[Michael McNamara]

I'm guessing the easiest thing to-do would probably be to place the client in the same network as the licensing software and then perform a packet trace to capture all the little bits. Then you could compare that trace against the one's your taking with the firewalls in place.

Perhaps the helpful security folks could provide you the logs for the firewall... that might help you.

Sorry I can't be of more help... the problem is firewalls these days are just too dam smart, there's more than just ports and protocols to worry about today.

You realize with 4.0 you don't need a licensing server right? You can have the license issued for each softphone and loaded on each softphone individually, no need for a centralize server.

Good Luck!

[Mrklboy]

Michael,

Thanks for your speedy response in regards to the licensing server being needed, that is how it was engineered and sold. The issue has been resolved: On the LS-side using the LMTOOLS under system settings there is a check box that states "include domain". The site that was having issues was only a "trusted site" and not on the same domain. Once unchecked all was right in the world again!

Thanks again,

Mrklboy

[Michael McNamara]

Happy to hear you found a fix.

Cheers!