Nortel Baystack 5520-48T-PWR

[joeking]

Hi,

I am wondering if anyone can help me.

I purchased a Nortel Baystack 5520-48T-PWR.

The firmware version is 4.1.0.8

The software version is v4.1.0.04

I am desperate to update both of these.

I have registered for at the Avaya site and was not able to get the updates. I called Avaya in the UK and left a few messages but no one responds to my messages. I have contacted Avaya in the USA and some sales guy tried to make me take out a service contract with them. I told them that I am a small company with only one Nortel Baystack 5520-48T-PWR and that I only needed to upgrade the firmware and software and was very unlikely to buy any further products and he just put the phone down on me without saying another word. I was on the phone to the USA for more than 30 minutes and it cost me a small fortune.

I am going around in circles.

Is there anyone that can help me and put me i the right direction? I will be most appreciative.

Thanks

[Flintstone]

Hi joeking and welcome to the forum,

Unfortunately you do need a software service contract to be able to get the latest firmware and fixes etc.  I think for our ERS5500 switches we pay something in the region of £200/300 per switch per year?

CheerZ and good luck

[Jon Hurtt]

Hi joeking and welcome to the forum,

Unfortunately you do need a software service contract to be able to get the latest firmware and fixes etc.  I think for our ERS5500 switches we pay something in the region of £200/300 per switch per year?

CheerZ and good luck

Just like Flintstone said, in order to acquire software updates you will need to have a software support contract, this will entitle you to software as well as technical support. This is industry standard for any network equipment.

[joeking]

Hi Flintstone,

Thank you for your speedy response. If only Avaya would answer my calls and emails in such a rapid manner then I would be able to get this resolved.

My problem is compounded by the fact that I need to get my switch into production this evening. I have a small window of opertunity and need to replace a potentially suspect CISCO.

We are a small company and not used to dealing with these heavy weights.

I will continue my research.

Regards

Joe