ERS 5510-48T - Advanced License installation failed.

[Pavel Stoyanov]

G'Day guys,

I just bought 1x ERS5000 Advanced LIC. (1 Switch/Stack).

I'm trying to upload the license file I generated in newbielink:https://nortellicensing.com [nonactive] and it's failing.

Guys, do you have any ideas why? The TFTP found OK. MAC address is correct.
I need this license ASAP.


Here is the output:

SW501A6#copy tftp license 10.113.92.100 license_sw501a6.dat
ERROR:  License download failed in TEST mode - invalid license file.
SW501A6#

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Product  ERS5000 Advanced LIC. (1 Switch/Stack) 
Order Code  AL1016001 

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SW501A6#show sys-info
Operation Mode:        Stack, Unit # 1
Size Of Stack:         3
Base Unit:             1
MAC Address:           00-12-83-3B-YY-XX
Reset Count:           61
Last Reset Type:       Power Cycle
Power Status:          Primary Power
Temperature:           Normal
Autotopology:          Enabled
Pluggable Port 47:     None
Pluggable Port 48:     SX
Base Unit Selection:   Base unit using rear-panel switch
sysDescr:              Ethernet Routing Switch 5510-48T     
                       HW:03       FW:6.0.0.6   SW:v6.1.0.007
                       Mfg Date:11042004    HW Dev:MDF-2083
Serial #:              ZZZZZ0JFX
sysObjectID:           1.3.6.1.4.1.45.3.53.1
sysUpTime:             31 days, 20:00:31
sysNtpTime:            2010-01-05 01:31:52 GMT+03:00
sysServices:           6
sysContact:           
sysName:               
sysLocation:           
SW501A6#
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Thank you!

[Michael McNamara]

Hi Pavel and welcome to the forums!

I would suggest that you try renaming the license file to license.dat (8.3 filesystem naming convention) and try uploading the file again. Assuming that you've got the MAC address correctly defined I would guess that this might be your problem.

Good Luck!

[Pavel Stoyanov]

Michael, thank you for the answer!

I already tried with short filename (8+3).
Also, I tried with extension ".lic". Same thing.

I'm trying to find demo license and then to attempt add/upgrade to permanent license.
Does anybody knows Nortel's web site download link for demo license?

Michal, what do you think about this: newbielink:http://community.nortel.com/go/thread/2744;jsessionid=FD7A917B1FA28F73C31E568D281EEA53.tomcat2 [nonactive]

[Michael McNamara]

Hmmm...

Here's a post I wrote sometime back about the Advanced License; http://blog.michaelfmcnamara.com/2008/01/ers-5500-advanced-routing-license/

I'll look at your link right now... I'm not sure the 30 day demo license will work with 6.1 software although I could probably post the file somewhere for you to download and try.

Just to confirm you used this MAC address (MAC Address: 00-12-83-3B-YY-XX) when you registered the license with the Nortel Licensing portal? That MAC address is from the output of show stack-info which you previously provided below.

[Michael McNamara]

I'm trying to find demo license and then to attempt add/upgrade to permanent license.
Does anybody knows Nortel's web site download link for demo license?

You can find the demo license under the 6.1 software release for the 5000 series switch. It's at the bottom of the screen below the agent code, secure code, boot code, MIB, etc

Michal, what do you think about this: http://community.nortel.com/go/thread/2744;jsessionid=FD7A917B1FA28F73C31E568D281EEA53.tomcat2

That post looks very plausible. How many licenses did you issue from the bank? I've noticed myself that every 'activation code' I've added to the Nortel Licensing portal added 2 licenses. Perhaps that's your problem.

I would suggest that you contact Nortel for additional support on this issue especially since you just purchased the Advanced License.

Good Luck

[Pavel Stoyanov]

Michael, Thank you! Please, remove the link.

I really don't understand why & how come...

See the attachments.
I have been following the exact instruction described on the Nortel License doc (1.jpg).

Since I've no temporal Base Unit, I added one MAC address only during license generation in format capital letters only and colons (i.e. AB:4D:7B:CA:XX:YY:).

By the way I've successfully installed the demo license...no issues and still can't install the permanent one.

I tried to get Nortel’s European support but I was listening IVRs only .
 
I downgrade and try adding the permanent license today with the following versions: 55x0_50011s.img, 55x0_510015s.img, 55x0_600005s.img, 5xxx_603009s.img and 5xxx_610007s.img.
The result is the same with all versions I tried.

I got lost. I don't know what's happening.

Does anybody know how to perform factory reset in order to try again?

[Michael McNamara]

You freaked me out for a few minutes there Pavel...

I thought you had accidentally posted the actual codes, thank you for redacting them from your documents.

I would use the ERC for the Ethernet Routing Switch 5000 Series, you should be able to find the contact numbers and ERC for your region from the following link; http://www.nortel.com/help/contact/erc/technicalsupportemea.html.

Here's a blog post describing how to factory reset the 5510 switch; http://blog.michaelfmcnamara.com/2007/11/factory-reset-nortel-ethernet-switch/

Good Luck!

[Pavel Stoyanov]

I just remember that will be really great to share with you and close the topic...
So, I contacted Nortel's (Avaya's) customer support.
They re-generated new LAC using the mac address on the back of the box (physical mac).

So, the problem was solved.


FYI:

Code: newbielink:javascript:void(0); [nonactive]

xxxxxx#show license all
Number of licenses:  2
---------------------------------------------------------
                     License 1
---------------------------------------------------------
version:         0
md5_key:         a6fbcff8 1a91ad03 f7710874 67f52341
md5_file:        8cf4b292 96be7333 b2f73c43 c69cb953
time_base:       2009/06/01 10:13:42
time_modify:     2009/06/01 10:13:42
time_expiration: 0 days, 00:00:00
num_unique_ids:  1
flags:           0x0000000d SINGLE EXPIRE EMERGENCY
memo:

*** This is a temporary  license valid for 30 days.  A valid license is ***
*** required  for uninterrupted operation  of the switch.  There may be ***
*** service impact if this temporary license is not removed in 30 days. ***



---------------------------------------------------------
                     License 2
---------------------------------------------------------
version:         0
md5_key:         XXX3c113 c7fdeb9c e21bd458 XXXXXXXX
md5_file:        XXX1be64 09b516ab ffc8b53c XXXXXXXX
time_base:       2010/01/15 08:20:08
time_modify:     2010/01/15 08:20:08
time_expiration:
num_unique_ids:  2
flags:           0x00000022 SITE MEMO
memo:
Advanced License




[Michael McNamara]

Glad to hear that you were able to finally get things fixed.